Order Cancellation Policy

Cancellation Window

Orders can be canceled within 24 hours of placement without any charges. Please contact our customer service team within this timeframe to process the cancellation.

 

Late Cancellation

If you wish to cancel your order after the 24-hour window, a cancellation fee of 10% of the order value will be applied. This is to cover the costs incurred in the processing of your order.

 

Custom or Special Orders

Please note that custom or specially ordered items cannot be canceled once the order has been processed. These items are made to order and, therefore, we are unable to accept cancellations.

 

Cancellation Process

To cancel an order, please contact our customer service team by email at support@felinefeastique.com or by phone at 880 173 325 3646. Provide your order number and the reason for cancellation.

 

Refund Processing

Please read our return and refund policy.

 

Order Shipped

If your order has already been shipped, it will be considered as a return rather than a cancellation. Please refer to our Return Policy for further instructions.

 

Amendments

Orders cannot be amended once they are placed. If you need to make changes to your order, please cancel the original order and place a new one with the correct details.

 

Force Majeure

In cases of force majeure or unforeseen circumstances beyond our control, we reserve the right to cancel orders without liability.

 

Policy Updates

We reserve the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website.

For any queries or assistance, please do not hesitate to contact our customer service team.